Also it shows a lack of empathy. 9/10 times it’s not that the client is dumb, but that they’re unfamiliar with processes, recieved conflicting information, have other requirements you don’t know about, have personal things going on, or an endless host of other factors.
It could even be that you didn’t do your job properly in explaining or walking them through. Like if I was a customer and the client-facing representative was so fragile that he’d blow up in my face over a minor inconvenience, I probably wouldn’t feel comfortable asking for something explained a second time.
You might be younger or forgetting but before Obama it was George W., definitely not controversial… And before that there was more controversy. Americans have always had divisive elections, but there’s been a noticable uptick in the elections involving Trump.