

- It was insecure. It leaked credit card numbers and personal information like a sieve.
- It used CCP money to bribe companies into throwing away sales. An act that while was short term good for the companies, permanently poisoned them afterwards.
- They didnt have basic functionality like preloading games. They had to pay Gearbox to do that for them
- They still dont have feature parity with Steam, even for the few features they have
Also many of the “private security” (mercenary) companies do union-busting.