• 2 Posts
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Joined 1 年前
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Cake day: 2023年7月1日

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  • She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.

    And this is why I couldn’t work in IT support; I just don’t have the patience for certain things. I always love teaching people new things, but most people don’t care when it comes to computers; they just want it to work effortlessly even when they’re the one screwing it up.

    And especially working on-site! Oh my life, I bet there’s that same few people… just constantly failing to even try lmao


  • I hear ya, and appreciate the info because I didn’t know that. I was saying that I would do both before calling, and then again when they asked me

    But this was back in like 2004-ish, so I’m not sure what was best practice back then. I would just try it all before calling lol… going so far as to shut down and unplug for a few seconds or more



  • As someone who has been asked to restart the computer, even though I already did that before calling IT support… I internally sigh, but begrudgingly do it again just to appease their process. Because I assume plenty of people don’t do it and make y’alls life a tiny bit harder, when a restart would’ve fixed it

    Also, how many are solved by making sure the power cable is not just plugged into the wall, but seated into the back of the computer as well?










  • Your experience seems very much like my own. I don’t have hearing loss, but what I assume is an auditory processing issue with speech.

    It’s much easier for me to understand what someone is saying when I can see their mouth and microexpressions. If my back is turned, I don’t always catch everything. Sometimes I keep hearing the “wrong thing” no matter how much I ask for them to repeat it… so I just learned to repeat back whatever non-sensical thing I “heard”; and that either helps me process what they were trying to say, or they will repeat it back slower and more clearly. It’s frustrating sometimes, especially in noisier environments with a lot of other stimulus… that’s when seeing someone’s lips will help the most for me

    And of course, I love subtitles. Otherwise I have to blast the TV, and still will miss things. The subtitles just clarify what I’m pretty sure I heard, or what I missed. I’m not just reading my way through everything, unless it’s in another language… which than does feel like a switch in the way I “see subtitles”