To my knowledge the first suggestion (that didn’t work) for me, is to export using the export option of the vault. This is disabled for business users.

WTF. Why? This would make me want to switch even more and I would make sure to never be their customer again.

Are you also using Powerline? This can cause all kinds of wanky issues.

I will just paste my standard procedure when I onboard any new (or used) drive: Everybody has their own skin care HDD check routine. This is mine:

I first check the SMART status with CrystalDisk, after this a short smart test, full surface check with Macrorit, full h2testw run, CrystalDiskMark, and then I check with CrystalDisk once again if anything besides power on hours did change.

Will take some days for a large drive but in terms of work hours we talk about less than 5 minutes and it covers pretty much anything without being too excessive.