Thank you for your comment, I was confused what people are complaining about (you’ve had to pay for carry on items since ~2008, which have always been different than a “personal item” which is like a backpack or tote bag that you can bring for free if you store under the seat in front of you). It sounded like people weren’t understanding what a personal item was vs a carry on. But if they are arbitrarily saying wheels, regardless of size, also determine personal item vs carryon, I can see the frustration.
But otherwise their policy has been like this for a super long time - pay for carry on, and if you pay at the gate they charge extra. Almost 20 years now.
That being said I hold a grudge against all airlines for charging you a fee to pick your seat. They used to let you just pick it as a perk for booking online. Now they even have to nickel and dime our fucking loved one’s emotional support while we pray that the plane doesn’t fucking fall apart and while we breathe in the germs of some stranger next to us. Airlines are assholes.
Eta: airline fun fact - the CIA used to own an airline (this is verified by the CIA’s website itself)
With AMOC collapse underway, the entire planet is fucked. Hope this helps