Trustpilot in itself is a very problematic website as well that biases towards positive reviews. Companies can engage there and get reviews removed when the person won’t further engage with the company that has wronged them and get the reviews removed. So if an organisation has bad reviews and its engaged on trustpilot they must be really bad.
Ultimately Google is going to do this to every customer in the end, its systems for detecting problems are buggy and you don’t get to speak to a human to fix the problem so a simple automated error becomes fatal. Its going to happen at some point and its a lot easier to migrate when it all still works than afterwards when it doesn’t.