To anyone else out there with an Engwe ebike or any bike with a cheap fender: If your fender is not designed with breakaways on the mounts, you should either remove it entirely or replace the bolts with 5-10 lb zip ties to create your own breakaways and prevent a serious crash.
https://engwe-bikes.com/cdn/shop/products/Ep-2pro_5c418549-daf2-4cda-8994-6e4ac361cb9b.jpg
What happens is, if the fork mount fails and the front fender does not have breakaways, it wraps around the front wheel and sends you over the handlebars (quite possibly at great speed).
Engwe 100% does not care, did not cover my medical bills, replace my $300 helmet, warn their other customers, issue a recall, or even bother to fix the underlying issue.
To be clear, this fix literally costs a couple of zip ties. That is how little they care about their customers.
If I had not been wearing a quality helmet, my Engwe likely would have killed me or left me with life altering injuries.
If you’re looking for an inexpensive ebike, don’t buy Engwe. Get an REI Co-op, Ride1up, or Lectric. Any semi-reputable brand is a safer choice.
Also, as always: Wear your helmets every time! Be safe out there everyone.
For what it’s worth, it looks like they might actually be doing something finally. They just started posting on their subreddit again and when I told them about my crash they asked for a case number.
I guess we’ll see, but so far, I doubt my next bike will be from them.